Enable/Disable Remote Support ®DogTail-NET - BHS™

This article describes how to Enable/Disable Remote Support ®DogTail-NET - BHS™. BHS Dogtail is our proprietary remote support mechanism which provides seamless one-click help from our knowledgeable staff. Below are steps which will guide you with:

  • How to enable (®DogTail-NET - BHS™) Remote Support.
  • How to disable (®DogTail-NET - BHS™) Remote Support.

How to enable (®DogTail-NET - BHS™) Remote Support:

  1. Log on to BHS Luna dashboard (https://your_device_lan_address/).
  2. Click "System Menu" button on the left.
  3. Click "System Management" tab label to reveal management tab.
  4. Click the green "ON" button with label "Premium Remote Support ®DogTail-NET - BHS™".
  5. Share your "Device ID" with our support engineer for them to connect and help.

How to disable (®DogTail-NET - BHS™) Remote Support:

 

  1. Log on to BHS Luna dashboard (https://your_device_lan_address/).
  2. Click "System Menu" button on the left.
  3. Click "System Management" tab label to reveal management tab.
  4. Click the green "OFF" button with label "Premium Remote Support ®DogTail-NET - BHS™".
  5. Your device is now disconnected from BHS support network.

 

Article Details

Article ID:
8
Date added:
2024-02-19 08:08:02
Views:
94
Rating (Votes):
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