Enable/Disable Remote Support ®DogTail-NET – BHS™
Manage remote support access for your Luna Uniti device
BHS Dogtail is our proprietary remote support mechanism which provides seamless one-click help from our knowledgeable staff. This guide will show you how to enable or disable remote support.
How to Enable ®DogTail-NET – BHS™ Remote Support
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Log on to BHS Luna dashboard
https://your_device_lan_address/ - Click "System Menu" button on the left
- Click "System Management" tab label to reveal management tab
- Click the green "ON" button with label Premium Remote Support ®DogTail-NET – BHS™
- Share your "Device ID" with our support engineer for them to connect and help
Note: Enabling remote support allows our technicians to securely access your device to provide assistance.
How to Disable ®DogTail-NET – BHS™ Remote Support
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Log on to BHS Luna dashboard
https://your_device_lan_address/ - Click "System Menu" button on the left
- Click "System Management" tab label to reveal management tab
- Click the green "OFF" button with label Premium Remote Support ®DogTail-NET – BHS™
- Your device is now disconnected from BHS support network
Note: Disabling remote support will prevent our technicians from accessing your device for assistance.
Security & Privacy Information
All remote support sessions are encrypted end-to-end
Support technicians require your explicit Device ID to connect
You can disable remote access at any time
All support sessions are logged for security purposes
Need immediate assistance? Contact our support team at BHS Discord